Bleeding Heart Standing Spray

Our Guarantee

Every order is important to us because we know how important it is to you. We earnestly endeavor to please every customer with beautiful flowers and accommodating service. Knowing that flowers are a perishable natural product, and that floral arrangements and floral gifts are handmade, we make every effort to fortify our floral products and ensure the quality, accuracy, and beauty of our work. Many variables determine whether a flower will last if anticipated or whether a designer has created something which you will enjoy. Because we constantly seek ways to bring some of these variables under our control for improved floral performance, we welcome your comments and inquiries. Also, if you are not completely satisfied with the quality of one of our products, then please contact us immediately and we will promptly take the appropriate action.

We always do our best to accommodate our customers’ delivery needs.  However, we are not always able to guarantee delivery at a specific time of day, especially during busy holiday periods.  To request a specific delivery time, please type it into the Special Delivery Instructions field during checkout. Before major holidays, we strongly recommend that you place your orders several days in advance.

Taxes are based on prevailing rates in our store location.

Please note that all prices are presented in USD unless otherwise noted.

Funeral Arrangements

Funeral arrangements typically require additional lead-time. If your sympathy or funeral order requires delivery at a specific time of day, please try to let us know a day or so  in advance so we can best accommodate your needs.

Delivery to Hospitals

We are experienced at making deliveries to hospitals. When placing your order, please be sure to include the hospital name and telephone number, the name of the recipient and room number or ward of the recipient. We will send your gift or floral arrangement in accordance with facility procedures, as most hospitals do not allow florists to personally deliver to individual rooms. Please note that many ICU patients are not permitted to receive flowers and balloons. Please check with the hospital before placing your order.

Please also provide information due to Covid-19 regulations.

Substitution Policy

Fresh Flowers:  We are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. In single-variety arrangements, the variety will take precedence over color. For instance, if an order is for yellow daisies, we may substitute another color of daisies OR another yellow flower if available. White roses and cream roses may be substituted for each other as well as peach roses and pink roses. Purple and pink orchids may need to be substituted for white orchids and vice versa.  We will contact you if need be.

Plants: For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, and if not available, we will ask if we may substitute with another color. Containers for plants will be as close as possible.

Fruit, Gourmet and Gift Baskets: Substitutions within a basket may be made with items of greater or equal value if necessary, to guarantee freshness and timely delivery.

Substitutions for Special Occasions: Due to the importance of delivering orders for special occasions, such as funerals, birthdays, and anniversaries, on specific days, we may make a substitution of equal or greater value to ensure timely delivery, if the flowers you requested are not available, and we are not able to contact you via the phone number(s) or email address you provided us.

Delivery Policy

If no one is home: depending on the delivery location, and if the recipient is not available at the time of delivery, the delivery person may leave your order in a safe place for the recipient to retrieve when they return, such as at their back or front door, with a neighbor, or take the order back to our shop for re-delivery.  We will call the recipient and leave a message as to where the flowers were left or to arrange for a second delivery.  If the re-delivery our of our local delivery range, there may be an extra charge for re-delivery of the order.

recipient maybe contacted: in some cases, if requested, we will contact the recipient to ensure she/he will be home to accept the delivery.

Request to Leave Item at Door: The customer assumes all liability for requests to leave arrangements. We highly discourage special instructions requesting delivery to a doorstep, porch, yard or any location where the recipient cannot accept the arrangement themselves. We cannot be held responsible for missing or faulty product due to this special request.

Cancellations

To provide you with the best possible service, you can cancel your order at any time prior to delivery. If your order is en-route or delivered, we will be unable to cancel the order. To cancel an order, please call our store.

Replacements

We stand by the quality and design of our flowers. If there is an issue, please call our florist and we will discuss the situation and the possible replacement of your floral order.